Privacy Policy

1. Introduction

GetCapi ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our server-side tracking platform and related services.

2. Information We Collect

We collect information you provide directly to us, including:

• Account information (name, email address, company name)
• Billing information (payment details, billing address)
• Technical configuration data (domain settings, container configurations)
• Support communications and feedback

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities

4. Data Processing & GDPR

For customers using our EU data centers, all data is processed and stored within the European Union in compliance with GDPR. We act as a data processor on behalf of our customers, who remain the data controllers for their end-user data. We maintain appropriate technical and organizational measures to protect personal data.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Event data processed through our platform is retained according to your configured retention settings, with a default of 30 days for log data.

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS 1.3), encryption at rest, regular security audits, and access controls. Our infrastructure is hosted on enterprise-grade cloud providers with SOC 2 compliance.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access and receive a copy of your personal data
• Rectify inaccurate personal data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability

8. Cookies

We use essential cookies to operate our platform and optional analytics cookies to improve our services. You can manage cookie preferences through your browser settings.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at privacy@getcapi.co